The International Institute of Modern Butlers
Welcome to the International Institute of Modern Butlers, now in its second decade of operation and undergoing a change of focus. We were originally established to help set and raise standards in the butler training and consulting professions, which we did through books, articles, training around the world, and campaigning at every turn. We are pleased to report that the number of trainers and consultants has blossomed in the last few years, and by recent inspection, much of what is being taught and done, in terms of subjects covered and services offered, first saw the light of day through the Institute’s innovations.
The Institute championed the concept of the Modern Butler at a time when it was considered iconoclastic (strongly countering accepted traditions), but events have marched on and proven that there is indeed a strong demand internationally for the strengths of the old-fashioned English butler combined with the technological and other skills required to operate effectively in the international community of the 21st Century.
Over the years, we have brought new services into being at hotels and resorts, defining and redefining what is a hospitality butler, in addition to introducing butler-style service and standards to other industries where the focus is on providing high levels of service.
In this tradition, the Institute is now focused on a new phase that we see as the future need and direction of the industry: pioneering the nurturing of individuals who can bring about a greater zest for, and appreciation of, life, both in the people they serve and in themselves. This means our training includes the mechanical skills of butling—be they orchestrating a party for 200 or the acquiring, manning, and managing of a large estate. But more importantly, drawing on our backgrounds as counselors and teachers, the training brings about an understanding of people, whether employees, vendors, guests, or employers, and how to make them all work together in their different roles to the benefit of all. Life did not come with a manual: we seek to remedy that lack in the specific sphere of providing service to others.
If you are looking only for assistance with the mechanical skills of the butler, then may we suggest that you would be well-served by any of the other butler trainers around the world?
If you recognize the need for a new solution to the old problems of failing/struggling or disengaged/unmotivated/difficult staff, challenging guests or employers, or the creation of an upbeat team that really is one in the household or in the butler department of a hotel or resort, then we will resolve these issues for you—as well as, of course, teaching the expected mechanical skillsets.
We believe five-star standards are best served by five-star training—which does not mean exorbitant rates, but it does mean that our aim is to put in the necessary time and know-how to bring about well-trained butlers who are suitably empowered and a credit to their employers. We are happy to participate in projects where this is the understanding and goal.
Please enjoy what the web site has to offer—it is an informational portal more than a sophisticated work of digital art, for which we make no apologies, but rest assured, plans are afoot for a more elegant experience.
Steven Ferry (Professor)